Order Support

Last updated: 17 August 2026

Where to Send an Order Question

All orders for the Auraglow Teeth Whitening Kit are placed with, charged by, shipped by and refunded by the seller. This is an independent review site — we have no access to the seller's order system and cannot look up, change, cancel or refund an order.

For anything to do with an order, contact the seller directly at [email protected].

What to Include in Your Email

You will get a faster answer if your first email includes your order number from the confirmation email, the name and email address used on the order, the shipping address or ZIP code, and a clear description of what you need — refund, replacement, warranty claim, tracking or address change.

Attach photographs if you are reporting a damaged or faulty LED light, as these usually shorten a warranty claim.

Refunds Under the 60-Day Guarantee

The seller offers a 60-day money back guarantee, described on its own order page as a full refund or replacement within 60 days, no questions asked. The window runs from the date of your order, so start the process before day 60 rather than on it.

Email the support address with your order number and state that you are claiming under the money back guarantee. Follow the return instructions the seller sends you — returns posted without those instructions can go untracked.

Warranty on the LED Light

The LED whitening light carries a 2-year warranty from the seller. This is separate from the 60-day refund window: a light that fails in month eight is a warranty claim, not a refund request. Include your order number and a description or photograph of the fault.

Shipping and Delivery

Shipping is charged at $9.99 on every bundle tier at checkout and is added to the bundle price on the final order summary. Delivery timescales, carriers and tracking are handled entirely by the seller — ask the support address above for tracking on a specific order.

Offers Presented After Checkout

The seller notes on its order page that optional upgrades are offered after you check out. These are additional purchases. You are not required to accept any of them to complete your order or to keep your guarantee, and declining them does not affect the items you have already bought.

What This Site Can Help With

We can answer questions about what is written on this review — a specification we have quoted, a price we have listed, or where a figure came from. Email [email protected] and mark it clearly as a question about the review rather than an order, and we will point you to the source.

If we have got something wrong or out of date on this page, tell us and we will correct it.

Before You Contact Anyone

Check our review page for the answer first: the frequently asked questions cover results timing, sensitivity, dental work, how many treatments are in a box and the guarantee terms.